Job Descriptions

Key Roles and Responsibilities

Functional Roles:

KYC & Customer Onboarding Operations 

• Lead and manage end-to-end KYC operations including customer onboarding, verification, account upgrades, reviews, and remediation
• Ensure KYC processes fully comply with CBM regulations, AML/CFT requirements, and internal policies.
• Monitor KYC SLA performance, backlog, approval accuracy, and quality standards 
• Coordinate with Compliance and Risk teams on policy updates, regulatory changes, and KYC enhancements.
• Oversee periodic KYC reviews, customer data maintenance, and exception handling 
• Drive automation and process improvements to improve turnaround time and customer experience.

Customer Service Operations Management

• Oversee Customer Service Management operations including contact center, case management, and escalation handling
• Ensure customer inquiries, complaints, and disputes are resolved within defined SLAs and quality standards
• Act as escalation owner for complex, high-risk, or sensitive customer cases
• Collaborate with CX, Product, and Technology teams to address root causes of recurring customer issues
• Monitor service quality metrics, including response time, resolution time, CSAT, and complaint trends

Operational Control & Risk Management 

• Implement strong operational controls to minimize fraud, identity misuse, and operational risk.
• Ensure accurate handling of customer data with strict data privacy and security standards.
• Support audits, regulatory reviews, and internal risk assessments related to KYC and customer operations.

Standard Roles:

Planning:

• Lead operational planning, capacity management, and resource allocation
• Define operational targets, KPIs, and performance monitoring frameworks
• Align operational priorities with company strategy, growth plans, and regulatory requirements

General Responsibilities : 

• Ensure full compliance with CBM regulations, AML/CFT requirements, KYC standards, and internal policies
• Coordinate closely with Compliance, Risk, Finance, and Audit teams
• Support internal and external audits and ensure timely closure of audit findings
• Prepare and present regular operational performance reports to senior management
• Manage relationships with banks, payment partners, vendors, and service providers
• Ensure data integrity, security, and confidentiality in all operational activities

People Management: 

• Directly manage KYC Operations and Customer Service Management teams, including team leads and supervisors
• Set clear performance targets, SLAs, quality standards, and productivity KPIs
• Coach, mentor, and develop team members to build a strong compliance and service culture
• Ensure adequate staffing, shift planning, and operational coverage
• Drive continuous improvement through training, quality assurance, and performance management

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Handle inbound and outbound calls to understand customer needs, resolve issues, and provide product/service information.
• Respond promptly and accurately to inquiries, offering appropriate solutions while ensuring customers feel valued and supported.
• Practice active listening, confirm or clarify details, and de-escalate situations with professionalism when dealing with dissatisfied customers.
• Build strong relationships with customers and team members through trust, reliability, and clear communication.
• Use software, databases, and call scripts effectively to provide consistent service.
• Strive to meet or exceed call center performance metrics while maintaining high standards of customer satisfaction.
• Recommend or upsell products and services that better match customer needs when appropriate.
• Participate in ongoing training and development to enhance product knowledge, communication skills, and job performance.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Planning and supervising digital marketing operations to achieve revenue targets.
• Analyze sales data and align with marketing campaigns.
• Recommend creative and cost-effective promotional activities.
• Conduct marketing campaigns and trade shows to promote brand awareness among user
• Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify, recruit, and manage relationships with local KOLs, Influencers, and Content Creators that align with the brand image.
• Track and report the performance of influencer campaigns (Engagement, ROI, and Brand Sentiment).
• Adapt global or regional marketing trends into localized content that resonates with the Myanmar audience.
• Act as the primary point of contact for digital agencies: setting clear guidelines, KPIs, and campaign goals.
• Monitor competitor activities and stay updated with the latest algorithm changes on Facebook and TikTok in Myanmar.
• Maintain customer relationship programs and track customer satisfaction. 
• Initiate and develop consumer engagement plans.

Job Descriptions

Functional Roles:

• Perform to Achieve Team and Territory’s Monthly ACQ, DRI, TPV, and respective Targets
• Analyze sales data and submit territory sales reports periodically
• Participate in regional and national sales and marketing & branding activities
• Provide Training of new products to distributor’s sales team
• Participate in ongoing training and education
• Monitor daily and weekly sales performance of each team members (DSEs & SDAs)
• Solve any customer and channel partner’s complaints and feedbacks
• Acquire Market Intelligent Information and report to regional or area sales manager
• Must have Bilateral Relationships with Key Account Agents and Distributors
• Recruit Distributors in assigned territory and maintain the excellent business relationship
• Prepare, Plan and Execute consist growth of territory Sales Performance
• Take responsibility of the tasks specially assigned from Head of Sales, Regional Sales Manager or Area Sales Manager

Standard Roles:

Planning

• Manage resources and head-counts
• Manage, follow up, and evaluate territory’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational skills

General Responsibilities

• Track and monitor territory’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned by Head of Sales

People Management

• Analyze and prepare manpower plan within own territory
• Must Communicate necessary information to subordinates to create mutual understanding and coordination
• Provide coaching, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with
• business directions and changing environment
• Being a good role model and change agent

Job Descriptions

Functional Roles:

• Perform to Achieve Team and Territory’s Monthly ACQ, DRI, TPV and respective Targets
• Analyze sales data and submit territory sales reports periodically
• Participate in regional and national sales and marketing & branding activities
• Provide Training of new products to distributor’s sales team
• Participate in ongoing training and education
• Monitor daily and weekly sales performance of each team members (DSEs & SDAs)
• Solve any customer and channel partner’s complaints and feedbacks
• Acquire Market Intelligent Information and report to regional or area sales manager
• Must have Bilateral Relationships with Key Account Agents and Distributors
• Recruit Distributors in assigned territory and maintain the excellent business relationship
• Prepare, Plan and Execute consist growth of territory Sales Performance
• Take responsibility of the tasks specially assigned from Head of Sales, Regional Sales Manager or Area Sales Manager

Standard Roles:

Planning

• Manage resources and head-counts
• Manage, follow up, and evaluate territory’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational skills

General Responsibilities

• Track and monitor territory’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned by Head of Sales

People Management

• Analyze and prepare manpower plan within own territory
• Must Communicate necessary information to subordinates to create mutual understanding and coordination
• Provide coaching, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with
• business directions and changing environment
• Being a good role model and change agent

Job Descriptions

Functional Roles:

• Perform to Achieve Team and Territory’s Monthly ACQ, DRI, TPV and respective Targets
• Analyze sales data and submit territory sales reports periodically
• Participate in regional and national sales and marketing & branding activities
• Provide Training of new products to distributor’s sales team
• Participate in ongoing training and education
• Monitor daily and weekly sales performance of each team members (DSEs & SDAs)
• Solve any customer and channel partner’s complaints and feedbacks
• Acquire Market Intelligent Information and report to regional or area sales manager
• Must have Bilateral Relationships with Key Account Agents and Distributors
• Recruit Distributors in assigned territory and maintain the excellent business relationship
• Prepare, Plan and Execute consist growth of territory Sales Performance
• Take responsibility of the tasks specially assigned from Head of Sales, Regional Sales Manager or Area Sales Manager

Standard Roles:

Planning

• Manage resources and head-counts
• Manage, follow up, and evaluate territory’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational skills

General Responsibilities

• Track and monitor territory’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned by Head of Sales

People Management

• Analyze and prepare manpower plan within own territory
• Must Communicate necessary information to subordinates to create mutual understanding and coordination
• Provide coaching, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with
• business directions and changing environment
• Being a good role model and change agent

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Identify opportunities and problem areas for your product lines
• Value-based prioritization of continuous improvements and new features alike
• Develop a deep understanding of your customers, using various tools and methods, to continually gather and analyze qualitative and quantitative data.
• Research competitive offerings across the region and deliver a best-in-class experience to your customers.
• Define and monitor objective success metrics for your products.
• Translate the opportunities into high-quality and detailed Product Requirements in collaboration with the design and development teams.
• Partner with the engineering team to execute the requirements and see it to a smooth launch.

Standard Roles:

Planning 

• Set up departmental policies, strategies, and business plans that aligning with business directions and goals and focusing on operational excellence
• Set up and manage budget of own department and propose for approval including managing and controlling the operating cost of division within the approved budgets and resources
• Manage, follow up, and evaluate department performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational or strategic management skills

General Responsibility 

• Keep up to date with the industry trends and new technology for applying in own department to improve and enhance productivity within organization
• Track and monitor division’s performance to be able to achieve the desired goals effectively
• Build and maintain relationship with internal and external departments to create mutual coordination

People Management

• Analyze and prepare manpower plan and position structure within own department
• Communicate directions to subordinates to create mutual understanding and coordination
• Provide coaching, mentoring, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with business directions and changing environment
• Assess and monitor departmental performance which drives and aligns with organizational goals

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Operating our core platform, growing and adapting it to support the needs of the business.
• Monitor systems and trends to prevent the occurrence of incidents, problems, errors, and improve overall performance.
• Work with developers and assist as and when needed.
• CI/CD deployments on an Openshift based platform, both on premises and on a multi-cloud infrastructure. (AWS and GCP)
• Administration, Day to Day Cluster Operation and Improvement of OpenShift Platform
• Improve Developer Experience: Focusing on what developers need for doing their day to day job, all the tooling that they require to efficiently develop, deploy and maintain the code in production. participate in requirements definition, architecture/security/compliance considerations, deployment, maintenance, operations.

Standard Roles:

Planning

• Set up own division plans aligning with department plans, directions and goals
• Support information for the setting up annual budget of own division
• Manage resources and headcounts
• Manage, follow up, and evaluate the division’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational or strategic management skills
• Provide leadership and manage the performance of professionals/ supervisors with limited management authority

General Responsibilities

Keep up to date with the industry trends and new technology for applying in own division to improve and enhance productivity within the organization

• Track and monitor the division’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned

Job Descriptions

• Develop Android application for end users assigned by Development Leader or Development Manager
• Need to develop mini app
• Fix bugs raised by support team
• Design, build, maintain high performance, reusable and reliable code
• Help maintain code quality, coding standards and smoothen development workflow
• Follow the specified coding standards, best practices and design patterns
• Explore new technology that aligns with company business to support future projects
• Integrate with backend system by collaborating closely with backend development team
• Proactively initiate process and give suggestion
• Perform any other project related duties assignment.