Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Handle inbound and outbound calls to understand customer needs, resolve issues, and provide product/service information.
• Respond promptly and accurately to inquiries, offering appropriate solutions while ensuring customers feel valued and supported.
• Practice active listening, confirm or clarify details, and de-escalate situations with professionalism when dealing with dissatisfied customers.
• Build strong relationships with customers and team members through trust, reliability, and clear communication.
• Use software, databases, and call scripts effectively to provide consistent service.
• Strive to meet or exceed call center performance metrics while maintaining high standards of customer satisfaction.
• Recommend or upsell products and services that better match customer needs when appropriate.
• Participate in ongoing training and development to enhance product knowledge, communication skills, and job performance.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Supporting daily B2B administrative/operational tasks
• Assist in preparation for cash collection and cash disbursement file list.
• Assist in preparing and managing cash collection lists internally and externally with partners, and prepare and upload cash disbursement lists for partners.
• Assist in Daily Reconciliation, Reversal process, Invoicing, and Reporting for B2B Partners.
• Actively managing and communicating in Viber Group, Email, and other channels with Partners and relevant internal stakeholders.
• Supporting documents requirements in the B2B Partners onboarding process and align/communicate with relevant internal departments in the onboarding process.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Develop and execute comprehensive business development strategies to drive growth and expand market reach.
• Developing a deep understanding of our products, services, and value proposition to identify new business opportunities, including potential partnerships, alliances, and acquisitions, that align with the company’s strategic objectives.
• Building strong relationships with key stakeholders, including financial institutions, external partners, regulators, and industry associations, to bring in new businesses as well as maintaining the relationships with the existing customers.
• Proactively analyzing and identifying the opportunities that meet the needs of partners and satisfying them.
• Identifying and presenting business and/or market opportunities to company executives and management
• Lead negotiations and deal structuring efforts to secure partnerships and strategic alliances that drive revenue growth and enhance the company’s competitive position.
• Collaborate with cross-functional teams, including product, marketing, and legal, to ensure seamless execution of business development initiatives.
• Monitor and analyze key performance metrics to measure the effectiveness of business development initiatives and identify areas for improvement.
• Representing the company at events, conferences, and building the relationships and promoting a positive company image

Standard Roles:

Planning

• Support information for setting up own division plans to align with departmental plans, directions, and goals

General Responsibilities

• Keep up to date with the new knowledge and new technology to apply in own division to improve own competence
• Participate in own division process improvement and working standard setting
• Resolve complex problems and guide others in resolving complex issues based on existing solutions
• Lead work of small project team or a project as the best practices
• Attend and support organizational activities or projects
• Other responsibilities as assigned

People Management

• Provide advice to team members to develop their knowledge and skills to effectively perform their duties aligning with business directions and changing environment
• Mentor junior team members
• Provide on-the-job training or support to new team members

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Identify opportunities and problem areas for your product lines
• Value-based prioritization of continuous improvements and new features alike
• Develop a deep understanding of your customers, using various tools and methods, to continually gather and analyze qualitative and quantitative data.
• Research competitive offerings across the region and deliver a best-in-class experience to your customers.
• Define and monitor objective success metrics for your products.
• Translate the opportunities into high-quality and detailed Product Requirements in collaboration with the design and development teams.
• Partner with the engineering team to execute the requirements and see it to a smooth launch.

Standard Roles:

Planning 

• Set up departmental policies, strategies, and business plans that aligning with business directions and goals and focusing on operational excellence
• Set up and manage budget of own department and propose for approval including managing and controlling the operating cost of division within the approved budgets and resources
• Manage, follow up, and evaluate department performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational or strategic management skills

General Responsibility 

• Keep up to date with the industry trends and new technology for applying in own department to improve and enhance productivity within organization
• Track and monitor division’s performance to be able to achieve the desired goals effectively
• Build and maintain relationship with internal and external departments to create mutual coordination

People Management

• Analyze and prepare manpower plan and position structure within own department
• Communicate directions to subordinates to create mutual understanding and coordination
• Provide coaching, mentoring, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with business directions and changing environment
• Assess and monitor departmental performance which drives and aligns with organizational goals

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Operating our core platform, growing and adapting it to support the needs of the business.
• Monitor systems and trends to prevent the occurrence of incidents, problems, errors, and improve overall performance.
• Work with developers and assist as and when needed.
• CI/CD deployments on an Openshift based platform, both on premises and on a multi-cloud infrastructure. (AWS and GCP)
• Administration, Day to Day Cluster Operation and Improvement of OpenShift Platform
• Improve Developer Experience: Focusing on what developers need for doing their day to day job, all the tooling that they require to efficiently develop, deploy and maintain the code in production. participate in requirements definition, architecture/security/compliance considerations, deployment, maintenance, operations.

Standard Roles:

Planning

• Set up own division plans aligning with department plans, directions and goals
• Support information for the setting up annual budget of own division
• Manage resources and headcounts
• Manage, follow up, and evaluate the division’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational or strategic management skills
• Provide leadership and manage the performance of professionals/ supervisors with limited management authority

General Responsibilities

Keep up to date with the industry trends and new technology for applying in own division to improve and enhance productivity within the organization

• Track and monitor the division’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned