Job Descriptions

Key Roles and Responsibilities:

• Develop and enhance business intelligence dashboards and reports that provide clear visibility into business and operational performance.
• Translate business needs into analytical frameworks, standardized KPIs, and scalable data models.
• Analyze performance trends and key business drivers to deliver actionable insights, recommendations, and forward-looking analysis.
• Partner with leadership and cross-functional teams to support data-driven decision-making and performance evaluation.
• Collaborate with data and technology teams to ensure reliable datasets and scalable reporting infrastructure.
• Improve and automate recurring reporting and analytical workflows to increase efficiency and consistency.
• Ensure data quality, accuracy, and usability across dashboards, reports, and analytical outputs.
• Continuously enhance BI tools, dashboards, and reporting standards to improve effectiveness and user adoption.
• Contribute analytical support to strategic initiatives, business improvements, and new opportunities.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

KYC & Customer Onboarding Operations 

• Lead and manage end-to-end KYC operations including customer onboarding, verification, account upgrades, reviews, and remediation
• Ensure KYC processes fully comply with CBM regulations, AML/CFT requirements, and internal policies.
• Monitor KYC SLA performance, backlog, approval accuracy, and quality standards 
• Coordinate with Compliance and Risk teams on policy updates, regulatory changes, and KYC enhancements.
• Oversee periodic KYC reviews, customer data maintenance, and exception handling 
• Drive automation and process improvements to improve turnaround time and customer experience.

Customer Service Operations Management

• Oversee Customer Service Management operations including contact center, case management, and escalation handling
• Ensure customer inquiries, complaints, and disputes are resolved within defined SLAs and quality standards
• Act as escalation owner for complex, high-risk, or sensitive customer cases
• Collaborate with CX, Product, and Technology teams to address root causes of recurring customer issues
• Monitor service quality metrics, including response time, resolution time, CSAT, and complaint trends

Operational Control & Risk Management 

• Implement strong operational controls to minimize fraud, identity misuse, and operational risk.
• Ensure accurate handling of customer data with strict data privacy and security standards.
• Support audits, regulatory reviews, and internal risk assessments related to KYC and customer operations.

Standard Roles:

Planning:

• Lead operational planning, capacity management, and resource allocation
• Define operational targets, KPIs, and performance monitoring frameworks
• Align operational priorities with company strategy, growth plans, and regulatory requirements

General Responsibilities : 

• Ensure full compliance with CBM regulations, AML/CFT requirements, KYC standards, and internal policies
• Coordinate closely with Compliance, Risk, Finance, and Audit teams
• Support internal and external audits and ensure timely closure of audit findings
• Prepare and present regular operational performance reports to senior management
• Manage relationships with banks, payment partners, vendors, and service providers
• Ensure data integrity, security, and confidentiality in all operational activities

People Management: 

• Directly manage KYC Operations and Customer Service Management teams, including team leads and supervisors
• Set clear performance targets, SLAs, quality standards, and productivity KPIs
• Coach, mentor, and develop team members to build a strong compliance and service culture
• Ensure adequate staffing, shift planning, and operational coverage
• Drive continuous improvement through training, quality assurance, and performance management

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Plan, create, and manage digital content and performance analytics for the company’s digital marketing activities, including websites, microsites, social media platforms, and integrated digital campaigns.

• Lead the strategy, development, execution, and optimization of paid digital marketing initiatives, including social media ads, display advertising, mobile, OTT, and performance media.

• Drive results-oriented campaigns focused on user acquisition, conversion, engagement, and retention, with clear KPIs and ROI measurement.

• Manage and optimize media buying across platforms such as Meta, TikTok, Google, and other relevant digital channels.

• Develop and execute TikTok content strategies, including short-form video planning, trend utilization, performance tracking, and optimization.

• Plan, manage, and evaluate KOL / influencer partnerships, including briefing, coordination, content review, and performance reporting.

• Integrate online marketing activities with offline marketing and brand communication plans to ensure consistent messaging.

• Develop, write, and manage digital content while maintaining an editorial and content publishing calendar.

• Analyze customer behavior, campaign performance, and digital insights to continuously improve websites, social platforms, and paid media effectiveness.

• Manage agency and vendor relationships to ensure outsourced work is aligned with brand guidelines, timelines, budgets, and performance expectations.

• Ensure all digital creatives and assets are optimized for branding, performance, user experience, and platform best practices.

• Identify and apply new digital technologies, tools, platforms, and formats to enhance campaign effectiveness and marketing innovation.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Handle inbound and outbound calls to understand customer needs, resolve issues, and provide product/service information.
• Respond promptly and accurately to inquiries, offering appropriate solutions while ensuring customers feel valued and supported.
• Practice active listening, confirm or clarify details, and de-escalate situations with professionalism when dealing with dissatisfied customers.
• Build strong relationships with customers and team members through trust, reliability, and clear communication.
• Use software, databases, and call scripts effectively to provide consistent service.
• Strive to meet or exceed call center performance metrics while maintaining high standards of customer satisfaction.
• Recommend or upsell products and services that better match customer needs when appropriate.
• Participate in ongoing training and development to enhance product knowledge, communication skills, and job performance.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Supporting daily B2B administrative/operational tasks
• Assist in preparation for cash collection and cash disbursement file list.
• Assist in preparing and managing cash collection lists internally and externally with partners, and prepare and upload cash disbursement lists for partners.
• Assist in Daily Reconciliation, Reversal process, Invoicing, and Reporting for B2B Partners.
• Actively managing and communicating in Viber Group, Email, and other channels with Partners and relevant internal stakeholders.
• Supporting documents requirements in the B2B Partners onboarding process and align/communicate with relevant internal departments in the onboarding process.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Planning and supervising digital marketing operations to achieve revenue targets.
• Analyze sales data and align with marketing campaigns.
• Recommend creative and cost-effective promotional activities.
• Conduct marketing campaigns and trade shows to promote brand awareness among user
• Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify, recruit, and manage relationships with local KOLs, Influencers, and Content Creators that align with the brand image.
• Track and report the performance of influencer campaigns (Engagement, ROI, and Brand Sentiment).
• Adapt global or regional marketing trends into localized content that resonates with the Myanmar audience.
• Act as the primary point of contact for digital agencies: setting clear guidelines, KPIs, and campaign goals.
• Monitor competitor activities and stay updated with the latest algorithm changes on Facebook and TikTok in Myanmar.
• Maintain customer relationship programs and track customer satisfaction. 
• Initiate and develop consumer engagement plans.

Job Descriptions

Functional Roles:

• Perform to Achieve Team and Territory’s Monthly ACQ, DRI, TPV, and respective Targets
• Analyze sales data and submit territory sales reports periodically
• Participate in regional and national sales and marketing & branding activities
• Provide Training of new products to distributor’s sales team
• Participate in ongoing training and education
• Monitor daily and weekly sales performance of each team members (DSEs & SDAs)
• Solve any customer and channel partner’s complaints and feedbacks
• Acquire Market Intelligent Information and report to regional or area sales manager
• Must have Bilateral Relationships with Key Account Agents and Distributors
• Recruit Distributors in assigned territory and maintain the excellent business relationship
• Prepare, Plan and Execute consist growth of territory Sales Performance
• Take responsibility of the tasks specially assigned from Head of Sales, Regional Sales Manager or Area Sales Manager

Standard Roles:

Planning

• Manage resources and head-counts
• Manage, follow up, and evaluate territory’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational skills

General Responsibilities

• Track and monitor territory’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned by Head of Sales

People Management

• Analyze and prepare manpower plan within own territory
• Must Communicate necessary information to subordinates to create mutual understanding and coordination
• Provide coaching, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with
• business directions and changing environment
• Being a good role model and change agent

Job Descriptions

Functional Roles:

• Perform to Achieve Team and Territory’s Monthly ACQ, DRI, TPV and respective Targets
• Analyze sales data and submit territory sales reports periodically
• Participate in regional and national sales and marketing & branding activities
• Provide Training of new products to distributor’s sales team
• Participate in ongoing training and education
• Monitor daily and weekly sales performance of each team members (DSEs & SDAs)
• Solve any customer and channel partner’s complaints and feedbacks
• Acquire Market Intelligent Information and report to regional or area sales manager
• Must have Bilateral Relationships with Key Account Agents and Distributors
• Recruit Distributors in assigned territory and maintain the excellent business relationship
• Prepare, Plan and Execute consist growth of territory Sales Performance
• Take responsibility of the tasks specially assigned from Head of Sales, Regional Sales Manager or Area Sales Manager

Standard Roles:

Planning

• Manage resources and head-counts
• Manage, follow up, and evaluate territory’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational skills

General Responsibilities

• Track and monitor territory’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned by Head of Sales

People Management

• Analyze and prepare manpower plan within own territory
• Must Communicate necessary information to subordinates to create mutual understanding and coordination
• Provide coaching, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with
• business directions and changing environment
• Being a good role model and change agent

Job Descriptions

Functional Roles:

• Perform to Achieve Team and Territory’s Monthly ACQ, DRI, TPV and respective Targets
• Analyze sales data and submit territory sales reports periodically
• Participate in regional and national sales and marketing & branding activities
• Provide Training of new products to distributor’s sales team
• Participate in ongoing training and education
• Monitor daily and weekly sales performance of each team members (DSEs & SDAs)
• Solve any customer and channel partner’s complaints and feedbacks
• Acquire Market Intelligent Information and report to regional or area sales manager
• Must have Bilateral Relationships with Key Account Agents and Distributors
• Recruit Distributors in assigned territory and maintain the excellent business relationship
• Prepare, Plan and Execute consist growth of territory Sales Performance
• Take responsibility of the tasks specially assigned from Head of Sales, Regional Sales Manager or Area Sales Manager

Standard Roles:

Planning

• Manage resources and head-counts
• Manage, follow up, and evaluate territory’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational skills

General Responsibilities

• Track and monitor territory’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned by Head of Sales

People Management

• Analyze and prepare manpower plan within own territory
• Must Communicate necessary information to subordinates to create mutual understanding and coordination
• Provide coaching, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with
• business directions and changing environment
• Being a good role model and change agent

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Identify opportunities and problem areas for your product lines
• Value-based prioritization of continuous improvements and new features alike
• Develop a deep understanding of your customers, using various tools and methods, to continually gather and analyze qualitative and quantitative data.
• Research competitive offerings across the region and deliver a best-in-class experience to your customers.
• Define and monitor objective success metrics for your products.
• Translate the opportunities into high-quality and detailed Product Requirements in collaboration with the design and development teams.
• Partner with the engineering team to execute the requirements and see it to a smooth launch.

Standard Roles:

Planning 

• Set up departmental policies, strategies, and business plans that aligning with business directions and goals and focusing on operational excellence
• Set up and manage budget of own department and propose for approval including managing and controlling the operating cost of division within the approved budgets and resources
• Manage, follow up, and evaluate department performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational or strategic management skills

General Responsibility 

• Keep up to date with the industry trends and new technology for applying in own department to improve and enhance productivity within organization
• Track and monitor division’s performance to be able to achieve the desired goals effectively
• Build and maintain relationship with internal and external departments to create mutual coordination

People Management

• Analyze and prepare manpower plan and position structure within own department
• Communicate directions to subordinates to create mutual understanding and coordination
• Provide coaching, mentoring, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with business directions and changing environment
• Assess and monitor departmental performance which drives and aligns with organizational goals