Job Descriptions

Job Purpose:

As the Head of HR at TrueMoney Myanmar, you will play a key role in shaping and executing our organisational development and performance management strategies. Your role involves crafting and implementing HR programs that align with our business objectives, enhance organisational effectiveness, and drive employee performance and engagement. As a strategic thinker with a solid background in organisational development, performance management, and a comprehensive understanding of the fintech industry. This role reports directly to the Country Managing Director and the Cluster Head of Human Resources.

Key Roles and Responsibilities

Functional Roles:

• Leading and directing the human resource team to deliver a comprehensive HR service to the business
• Design and execute initiatives to improve organisational structure, culture, and employee engagement.
• Lead change management efforts, including organisational restructuring and cultural transformation.
• Promote a culture of continuous learning and development through education, leadership development, and career growth opportunities.
• Oversee and align the performance management systems with Regional HR to ensure they drive high performance and support business objectives. 
• Manage performance review processes, goal setting, and feedback mechanisms.
• Analyse performance data to identify trends, address performance issues, and recommend strategies for improvement.
• Ensure individual performance aligns with organisational goals and values.
• Partner with senior leadership to define and implement HR strategies that support organisational success.
• Develop and manage HR metrics and analytics to assess the effectiveness of HR initiatives and inform strategic decisions.
• Oversee talent acquisition and retention strategies to attract and retain top talent within the competitive fintech landscape.
• Develop and implement succession planning and career development programs to build a strong leadership pipeline.
• Address employee concerns and manage conflict resolution to foster a positive work environment.
• Promote a culture of open communication, collaboration, and respect.
• Ensuring all company policies and procedures are up to date in line with current employment law. 
• Ensuring line managers are up to date with changes to any policies

Standard Roles:

Planning

• Set up departmental policies, strategies, and business plans that align with Regional HR, business directions, and goals, with a focus on operational excellence 
• Set up and manage budget of own department and propose for approval including managing and controlling the operating cost of division within the approved budgets and resources
• Manage, follow up, and evaluate department performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational or strategic management skills
• Provide leadership and manage the performance and responsibilities of the department
• Collaborate with the regional team, such as Regional HR and Regional Finance, to ensure all planning aligns with the budget and practices at Headquarters

General Responsibilities

• Keep up to date with the industry trends and new technology for applying in own department to improve and enhance productivity within organisation
• Track and monitor division’s performance to be able to achieve the desired goals effectively
• Build and maintain relationships with internal and external departments to ensure effective coordination 
• Other responsibilities as assigned 

People Management

• Analyse and prepare manpower plan and position structure within own department
• Communicate directions to subordinates to create mutual understanding and coordination 
• Provide coaching, mentoring, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with business directions and changing environment
• Assess and monitor departmental performance which drives and aligns with organisational goals
• Being a good role model and change agent

Job Descriptions

Key Responsibilities

Digital Marketing Strategy

• Develop and execute an integrated digital marketing strategy aligned with overall business objectives.
• Manage and optimize digital channels including paid media, SEO, SEM, social media, email marketing, content marketing, and website marketing.
• Develop annual and monthly digital marketing plans, campaign calendars, and budgets.
• Identify new digital channels, platforms, technologies, and growth opportunities.
• Monitor competitor activity, market trends, customer behavior, and industry developments.
• Manage AI tools to develop creative content.
• Manage and communicate with marketing agencies.

Performance Marketing 

• Plan, launch, manage, and optimize paid campaigns across Google Ads, Meta Ads, LinkedIn, TikTok, and other relevant platforms.
• Own campaign budgets, audience targeting, bidding strategies, retargeting, and campaign scaling.
• Optimize campaigns against, CAC, CPA, CPL, CTR, TPV conversion rate, and revenue targets.
• Conduct A/B testing across audiences, creatives, ad copy, landing pages, offers, and campaign structures.
• Identify underperforming campaigns and implement corrective actions to improve efficiency and profitability.
• Develop and manage lead-generation, conversion, remarketing, and customer acquisition campaigns.

SEO, Content & Social Media 

• Develop and execute SEO strategies to improve organic rankings, visibility, and traffic.
• Work with content and creative teams to develop high-performing digital content and advertising creatives.
• Manage social media campaigns and support the development of social media content calendars.
• Ensure digital content and campaigns are aligned with brand positioning and target audiences.

Analytics & Reporting 

• Track and analyze campaign and channel performance using Google Ads, Meta Ads Manager, Looker Studio, Excel/Google Sheets, and other relevant tools.
• Ensure accurate implementation of pixels, conversion tracking, UTMs, events, and other measurement systems.
• Develop weekly/monthly/quarterly performance reports for management.
• Translate data into clear insights, recommendations, and actionable growth strategies.
• Monitor marketing spend and ensure efficient allocation of budgets across channels.

Cross-Functional & Agency Management 

• Coordinate with external agencies, and technology partners where required.
• Communicate campaign results, challenges, opportunities, and recommendations to senior management.
• Manage multiple campaigns and projects simultaneously while meeting deadlines and budgets.

Job Descriptions

Functional Role:

• Develop and maintain dashboards, reports, and analytical outputs to support business performance monitoring.
• Perform data analysis to identify trends, insights, and business opportunities.
• Support stakeholders with timely and accurate reporting and analysis.
• Ensure data quality, accuracy, and consistency across reporting outputs.
• Assist in improving reporting processes, dashboard enhancements, and workflow automation.
• Support ad-hoc analysis and cross-functional business initiatives.

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Planning and supervising digital marketing operations to achieve revenue targets.
• Analyze sales data and align with marketing campaigns.
• Recommend creative and cost-effective promotional activities.
• Conduct marketing campaigns and trade shows to promote brand awareness among user
• Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify, recruit, and manage relationships with local KOLs, Influencers, and Content Creators that align with the brand image.
• Track and report the performance of influencer campaigns (Engagement, ROI, and Brand Sentiment).
• Adapt global or regional marketing trends into localized content that resonates with the Myanmar audience.
• Act as the primary point of contact for digital agencies: setting clear guidelines, KPIs, and campaign goals.
• Monitor competitor activities and stay updated with the latest algorithm changes on Facebook and TikTok in Myanmar.
• Maintain customer relationship programs and track customer satisfaction. 
• Initiate and develop consumer engagement plans.

Job Descriptions

Functional Roles:

• Perform to Achieve Team and Territory’s Monthly ACQ, DRI, TPV and respective Targets
• Analyze sales data and submit territory sales reports periodically
• Participate in regional and national sales and marketing & branding activities
• Provide Training of new products to distributor’s sales team
• Participate in ongoing training and education
• Monitor daily and weekly sales performance of each team members (DSEs & SDAs)
• Solve any customer and channel partner’s complaints and feedbacks
• Acquire Market Intelligent Information and report to regional or area sales manager
• Must have Bilateral Relationships with Key Account Agents and Distributors
• Recruit Distributors in assigned territory and maintain the excellent business relationship
• Prepare, Plan and Execute consist growth of territory Sales Performance
• Take responsibility of the tasks specially assigned from Head of Sales, Regional Sales Manager or Area Sales Manager

Standard Roles:

Planning

• Manage resources and head-counts
• Manage, follow up, and evaluate territory’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational skills

General Responsibilities

• Track and monitor territory’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned by Head of Sales

People Management

• Analyze and prepare manpower plan within own territory
• Must Communicate necessary information to subordinates to create mutual understanding and coordination
• Provide coaching, problem solving, and advice to subordinates to develop their knowledge and skills to effectively perform their duties aligning with
• business directions and changing environment
• Being a good role model and change agent

Job Descriptions

Key Roles and Responsibilities

Functional Roles:

• Operating our core platform, growing and adapting it to support the needs of the business.
• Monitor systems and trends to prevent the occurrence of incidents, problems, errors, and improve overall performance.
• Work with developers and assist as and when needed.
• CI/CD deployments on an Openshift based platform, both on premises and on a multi-cloud infrastructure. (AWS and GCP)
• Administration, Day to Day Cluster Operation and Improvement of OpenShift Platform
• Improve Developer Experience: Focusing on what developers need for doing their day to day job, all the tooling that they require to efficiently develop, deploy and maintain the code in production. participate in requirements definition, architecture/security/compliance considerations, deployment, maintenance, operations.

Standard Roles:

Planning

• Set up own division plans aligning with department plans, directions and goals
• Support information for the setting up annual budget of own division
• Manage resources and headcounts
• Manage, follow up, and evaluate the division’s performance and ensure targeted goals and plans are carried out accurately
• Delegate responsibilities to others and apply operational or strategic management skills
• Provide leadership and manage the performance of professionals/ supervisors with limited management authority

General Responsibilities

Keep up to date with the industry trends and new technology for applying in own division to improve and enhance productivity within the organization

• Track and monitor the division’s performance to be able to achieve the desired goals effectively
• Attend and support organizational activities or projects
• Other responsibilities as assigned

Job Descriptions

• Develop Android application for end users assigned by Development Leader or Development Manager
• Need to develop mini app
• Fix bugs raised by support team
• Design, build, maintain high performance, reusable and reliable code
• Help maintain code quality, coding standards and smoothen development workflow
• Follow the specified coding standards, best practices and design patterns
• Explore new technology that aligns with company business to support future projects
• Integrate with backend system by collaborating closely with backend development team
• Proactively initiate process and give suggestion
• Perform any other project related duties assignment.